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Information & service

Hotel information

Important information for your holiday

Departure:
Please vacate your room by 10:00 on your day of departure. If you prefer to settle your account the evening before, you may do so after dinner until 21:30.
Our wellness area remains available to you on your departure day for a surcharge. Please contact reception for information and bookings.
Please note that the buffet lunch is not included on the day of departure. However, our à-la-carte restaurant, pizzeria and bar remain at your disposal. Thank you for your understanding.

Late checkout:
Subject to availability and for a surcharge, you may extend the use of your room into the evening on your departure day. This option includes the buffet lunch.
Late checkout must be requested at reception, and is only available if the room is not required by arriving guests.

 

Meal Times (All inclusive light):

  • Breakfast*: 07.00 to 10.30
  • Lunch Buffet (“Wappensaal”): 12.30 to 14.30
  • Dinner*: 18.30 to 20.30

*A table for dinner and for breakfast has already been reserved for you. Please ask our staff at the Wappensaal.

  • Restaurant á la carte: 12.00 to 14.00
  • Small menu: 14.00 to 18.00
  • Pizzeria (closed on Mondays): 18.00 to 23.00

SPA opening hours:

  • Panorama Indoor Pool: 07.00 to 21.30
  • Outdoor whirlpool: 11.00 to 18.30
  • Outdoor swimming pool in summer: 11.00 to 19.00
  • in winter: 11.00 to 19.00
  • Family-Acquapark “Bergi-Land”: 07.00 to 19.00
  • Slides: 11.00 to 19.00
  • Panoramic Sauna: 11.00 to 19.00
  • Gym (entry at 16+ years): 07.30 to 19.00
  • Beautyfarm: 09.00 to 19.00
  • Pool adults only: 07.00 to 19.00
  • Sauna adults only: 14.00 to 19.00

Please observe the rules!

Massages, baths, cosmetic treatments:
you can make an appointment directly at the beautyfarm or dialing the number 8123 from your room telephone.

Miniclub:
opened from 09:30 to 22.00. Entertainment for children from 3 years old according to the weekly program.

Bathrobes:
You may get bathrobes from the info-point or near the reception desk. Bath robe rentals are 5€ for the length of your stay with a 50€ deposit. You may get the Towels form the info-point, near the reception desk or from the beauty-farm. Towels are complimentary. Deposit will be returned when robe/towels have been received by our staff at reception desk.

Free WI-FI:
Just connect to “internet” and fill the form in with your surname, name and date of birth.